Office Policies

APPOINTMENTS:

Walk In hour (sick visits) is designated between 8:30 AM- 9:30 AM for existing patients; All other office visits are by Appointment Only (except for emergencies).  We see children age newborn - 19 years.  *Please see Appointments, Hours and Schedule page

PRESCRIPTION REFILLS:

We request prescription refills be handled only during routine office hours.
 

WHAT TO DO AFTER HOURS:

Our answering service is available with a physician on-call after office hours. If your child becomes acutely ill after office hours and you cannot wait until the next morning, call our number and the answering service will take your call and one of the physicians will get back to you as soon as possible.

The physician will determine whether we can handle the situation by phone and see you in the office the next morning or whether it will, in fact, be necessary to have your child seen more urgently in the emergency room.

Please save non-urgent questions such as appointments, prescription refills, school forms, referral requests, for during office hours. 

BILLING & PAYMENT:

We expect payment of your copay at the time of service. For your convenience we accept cash, check and the following credit cards:

Monthly payment arrangements can be set up, please contact  Robert Zito, Collections Manager, for additional information at 718.982.6800 extension 4025.

MEDICAL RECORDS:

Medical Records must be requested in writing and signed by a parent or guardian. We do not charge for records sent to another physician. Immunization records can be faxed or mailed at parents request at no charge. There is a fee for records copied for parent's personal use or for use for insurance purposes.

PAPERWORK:

All paperwork to be completed by the office staff and physicians including School forms, Day Care Forms, Camp Forms, WIC forms, Sports forms, Medication Authorizations forms, Referrals,  Letter requests, etc.  must be left over night and require 24 hour notice.  There is a $5 administration fee for forms per year per patient.